The Recycling Factory Limited
1) General
The Recycling Factory shall be referred to in these Terms and Conditions as "TRF" and the supplier or proposed supplier of cartridges, toners, mobile phones as "the Account Holder". These Terms and Conditions constitute the entire understanding between the parties for the supply of Empty Cartridges, Laser Toners and mobile phones.
2) The Price
All prices are quoted net of VAT or other taxable charges and are subject to
change without notice.
Prices advertised on The Recycling Factory’s website only apply to those users who have signed up via the website, unless otherwise stated.
3) Acceptance
Ink and toner cartridges.
TRF will accept ink and toner cartridges listed within their respective "Cartridges to Return" section that adhere to the following requirements:
a) The item must have been used only once.
b) The Original Brand Label must be present and intact. Intact means the label has no holes or tears in it and no obvious attempt has been made to remove the label
c) The printhead has no visible signs of damage. (i.e. small dents or scratches)
d) The Case is undamaged and completely intact
e) The item must have not been refilled or reused in anyway.
f) The Cartridge passes any applicable electrical tests
g) Where applicable, we will pay for non-virgin items where it is indicated in the price list.
Mobile phones.
TRF will accept mobile phones listed within their respective “Mobile to Return” section, and they shall subsequently be processed using the following grading criteria.GRADE A:
A grade 'A' phone will switch on/off. Come with a 100% Good LCD. Complete Aerial attached. No damage to the power lug's. Will have sim gate, when required. The chassis will not be cracked. In general they will come as a complete phone.
GRADE B:
A grade 'B' phone will power up and come with a 100% Good LCD, however it will have failed some part of the grade 'A' checks
GRADE C:
A grade 'C' phone comprises of any phone that does not pass a power test. This would be that the phone does hold a charge, but the LCD cannot be read, therefore the phone cannot be worked on. The rest of the phone would be in good condition
DAMAGED:
A grade 'DAMAGED' phone comprises of a mobile phone with significant damage to the LCD, Screen, Chassis. These phones have no value, and would not be recyclable.
Please ensure that you remove your SIM card before sending your mobile(s) to TRF. Your SIM card contains personal information, and as such we shall destroy any SIM card received immediately, as it cannot be returned. Please also make sure that you remove any information from your handset, which could also store personal details.
TRF will not accept liability for any loss of data incurred in the event of SIM cards and customer data not being removed from handsets. Any charges, payments, losses or associated costs with any handset returned to The Recycling Factory shall be the sole responsibility of the last handset owner. The Recycling Factory shall not be held responsible for any costs. It is the responsibility of the handset owner to remove the SIM card and erase all personal information from the device prior to returning it to The Recycling Factory.
Some mobile phones are supplied with memory cards to store music and pictures. Please send the memory card with your phone if it came with one, as this will be included in the value offered for the phone. Failure to do so, may have an affect on the grade offered for the phone.
Blocked and/or stolen mobile phones are not accepted TRF has the right to refuse and return any shipment of product it does not wish to accept.
4) Passing of Title
TRF shall assume full title to all items on receipt. TRF does not accept responsibility for any goods lost in transit or which are not accepted as receipts for any reason whatsoever. TRF will not accept receipt of any items for which postage has not been fully paid. TRF will arrange for the safe disposal of any items that do not meet the requirements as stated above.
5) Allocation of value
Once TRF has accepted receipt of a returned item and confirmed that the item complies with the relevant requirements in section 3 for that item, an amount as listed in the relevant price list per item will be allocated to the Account Holders Return Account.
6) Vat Registered Account Holders
If the Account Holder is registered for VAT, then this fact must be marked on the website¹s Recycling Scheme Signup form. The Account Holder must send an appropriate VAT invoice with the returned item. On receipt by TRF, the VAT invoice must be legible and not defected in any way.
Failure to provide a valid legible VAT Invoice will result in payment being held until the appropriate documentation has been received by TRF.
7) Settlement of Accounts
TRF currently offers the following settlement methods for amounts owed:
a) Payment by cheque.
b) Donation to charity.
c) A credit against an account balance.
a) Payment by Cheque
TRF will issue a cheque made Payable to the Account Holder, to the Account Holders address as notified on the Recycling Scheme website. Cheques will only be issued for amounts outstanding of £5.00 or more. If the Account Holders balance is below this level at the time of the weekly cheque issue, the amount due will remain on the account until such a time as the £5.00 limit is breached. The issue of a cheque by TRF will constitute full discharge of the outstanding balance. Where receipt of payment is disputed by the Account Holder, investigation and the issue of replacement cheques will be solely at the discretion of TRF.
b) Donation to Charity
Account holders may choose to donate the full amount outstanding on their account to one of the Charities listed on the website. Where this settlement option is chosen by the Account Holder, TRF will include the Account Holders full balance on the next payment due to the chosen Charity. Vat registered customers should note that the full balance inclusive of VAT will be donated if this option is chosen, subject to the requirements stated in 6 above. There is no minimum level for donation to Charities.
c) A credit against an account balance.
Customers who purchase products from Jet Tec or DCI can arrange to have the value of the returns credited against their account balance. This is only possible for customers who are currently registered as resellers, and who have a valid and open account with Jettec or DCI. Customers who are enrolled on the credit scheme, can only redeem the values offered for items in credits, cash equivalents will not be offered.
We endeavour to pay all cheques within the payment terms period offered under the scheme agreement (normally 7 days, but this may be monthly, quarterly as agreed), from when the consignment was processed, where possible, as long as the correct details have been included. At busy times of the year we can’t guarantee payment within this period.
Jet Tec customers returning empty cartridges who wish to receive payment by cheque, shall receive £1 per OEM virgin ink or toner cartridge listed on the Jet Tec returns list. Jet Tec customers who wish to receive credit on their Jet Tec account will receive the value, as detailed on the price list provided by Jet Tec.
8) Price list changes.
TRF reserves the right to change an account holders price list and their classification at its discretion and without notice. Occasionally we will change the offer values for items on the website without any notice. If you send in items, we will pay the current value at the time of processing the items, not the time that the items were posted.
9) Processing of consignments
Consignments are processed on a first come, first served basis, and as such during busy times of the year, it may take up to 14 days from when we receive your items, to process them.
All customers who supply an email address during the account signup process, shall receive a confirmation email when their consignment has been processed, and their items categorised.
Customers who do not supply an email address, will receive written confirmation alongside their cheques (or VAT Invoice request) when the account balance has met the terms in 7a.
Disputes over quantities, models, makes, branding and/or value of any item(s) returned shall be investigated at the sole discretion of TRF. Where an investigation does take place, the outcome of the investigation by TRF is final.
Due to the volume of items returned, The Recycling Factory is unable to return any items to the sender, whether or not they are faulty or are requested to be returned during dispute.
10) Postage and Collections
TRF does not take any responsibility for the loss or damage to items during transit. It is strongly recommended that all customers pack their items(s) to minimise the risk of damage. The freepost envelope or label does not guarantee that the items(s) will be received in the same condition as it was sent. In addition, we recommend that all items that are to be sent back to us that have a high value, should be sent at the customers discretion using recorded delivery.
All items returned to TRF should be done so accompanied by the appropriate account number. If applicable, accounts should have their barcode label affixed to the packaging, and this should be clearly visible.
If items are not clearly marked with the account number, TRF cannot be held responsible for any problems with the processing of these items.