Terms & Conditions – Buy
The Recycling Factory
1) General
The Recycling Factory shall be referred to in these Terms and Conditions as “TRF” and the supplier or proposed supplier of cartridges, toners, mobile phones as “the Account Holder”. These Terms and Conditions constitute the entire understanding between the parties for the supply of empty inkjet , laser toners, devices and mobile phones.
2) The Price
All prices are quoted net of VAT or other taxable charges and are subject to change without notice.
Prices advertised on TRF’s website only apply to those users who have signed up via the website, unless otherwise stated.
Sell My Mobile Terms
Customers who have been referred to The Recycling Factory website via the Sell My Mobile comparison site shall recognise the terms and conditions set out below for the processing of mobile phones.
Please note that The Recycling Factory is unable to accept mobile phones that are locked to networks outside of the United Kingdom.
In some instances, where a phone does not meet the working grading criteria, The Recycling Factory may offer a reduction in price. This shall be carried out on a case by case basis and at the discretion of The Recycling Factory. Customers who accept a reduced value for their mobile phone will be credited and allocated payment accordingly. This does not apply to non-working phones.
The Recycling Factory will make payment to customers providing that the phone has been successfully recycled and the value of payment is £10 or over. The Recycling Factory does not make payment upon receipt of an item, payment is made once the item has been tested and processed. The Recycling Factory expects that all payments will be made via BACS transfer within a maximum of 7 working days of an item being tested.
3) Acceptance
Ink and toner cartridges
TRF will accept ink and toner cartridges listed within their respective pricelist section that adheres to the following requirements:
a) The item must have been used only once and not been refilled in any way (exception may apply, where we will pay for non-virgin items where it is indicated on the price list).
b) The original brand label must be present and intact. Intact means the label has no holes or tears in it and no obvious attempt has been made to remove the label.
c) The print head has no visible signs of damage (i.e. small dents or scratches).
d) The case is undamaged and completely intact.
e) The item must have not been refilled or reused in any way.
f) The cartridge passes any applicable electrical tests.
Please note that we do not accept toner bottles, ribbons or Epson inkjet cartridges.
TRF Recycling Products
TRF will accept all
• Mobile Phones
• Cameras
• MP3 Players
• Hand Held Games Consoles
• Satellite Navigation Systems
They shall subsequently be processed using the following grading criteria.
Working:
All devices will switch on and off and be fully functional. The LCD / LED will be working with no damage. They will come complete with aerials, working audio systems, GPRS;s, touch screens / screens will be un damaged and working, will have no damage to the power lugs. The Sim gate will be intact. They may have minor scratching but no cracks to the casing. All products will be complete with a battery.
Non Working:
A non working devices may not be able to switch on, the screen may be broken, LED light not working, software / applications not working, cracked screens, audio not working, buttons and parts damaged or missing, batteries missing or have extensive fascia damage. If the phone or device has been locked, blocked or stolen then this will also be classed as non working. It may also be classed as non working if the IMEI sticker has been tampered with or removed and if the Sim card has been glued in place.
Please ensure that you remove your SIM card before sending your mobile(s) to TRF. Your SIM card contains personal information, and as such we shall destroy any SIM card received immediately, as it cannot be returned. Please also make sure that you remove any information from your handset or systems which could also store personal details.
We do accept chargers but please note that they do not add any extra value to the products.
We do not accept desktop or household phones.
TRF will not accept liability for any loss of data incurred in the event of SIM cards and customer data not being removed from products. Any charges, payments, losses or associated costs with any products returned to TRF shall be the sole responsibility of the last owner. TRF shall not be held responsible for any costs. It is the responsibility of the owner to remove the SIM card and erase all personal information from the device prior to returning it to TRF.
Memory cards received will not add value and information stored will be erased immediately.
4) Passing of Title
TRF shall assume full title to all items upon receipt.
TRF does not accept responsibility for any goods lost in transit or which are not accepted as receipts for any reason whatsoever.
TRF will not accept receipt of any items for which postage has not been fully paid. TRF will arrange for the safe disposal of any items that do not meet the requirements as stated above.
5) Allocation of value
Once TRF has accepted receipt of a returned item and confirmed that the item complies with the relevant requirements in section 3, an amount as shown in the relevant price list per item will be allocated to the Account Holders Return Account.
6) Vat Registered Account Holders
If the Account Holder is registered for VAT, then this fact must be marked on the website¹s Recycling Scheme Signup form. The Account Holder must send an appropriate VAT invoice with the returned item. On receipt by TRF, the VAT invoice must be legible and not defected in any way. Failure to provide a valid legible VAT invoice will result in payment being held until the appropriate documentation has been received by TRF.
7) Settlement of Accounts
TRF currently offers the following settlement methods for amounts owed:
a) Payment by bank transfer
b) Donation to charity
c) A credit against an account balance
d) Payment by cheque
a) Payment by bank transfer
TRF will make payment via bank transfer to the bank account specified by the Account Holder. Bank transfer payments are processed monthly and will only be made once the Account Holders recycling balance reaches £20.00 or more. If the Account Holders balance is below this level at the time of transfer, the amount due will remain on the account until such a time as the £20.00 limit is reached. Where receipt of payment is disputed by the Account Holder, investigation and the repayment of any monies will be solely at the discretion of TRF.
b) Donation to charity
Gift Aid donations
Gift Aid allows the nominated charity to reclaim tax on your donation, at no extra cost to you. You need to be a UK tax payer and every £1 that you donate will be worth an extra 25p.
By completing the Gift Aid form, you are agreeing to appoint The Recycling Factory as your agent and authorise us to sell the items returned.
Once the item(s) has been sold, The Recycling Factory will notify you of the sale price in writing. Should you decide to revoke your donation you must notify us in writing, by Recorded Delivery, within 21 days of the date of our letter. The Recycling Factory will impose a £10 administration fee on any revoked donation. Where the donated amount is less than £10, no refund will be given and the charity will retain the donation. To reclaim your donation, you will be required to open an account with The Recycling Factory and agree to our Terms & Conditions when doing so.
c) A credit against an account balance
Customers who purchase products from Jet Tec or DCI can arrange to have the value of the returns credited against their account balance. This is only possible for customers who are currently registered as re-sellers, and who have a valid and open account with Jet Tec or DCI. Customers who are enrolled on the credit scheme, can only redeem the values offered for items in credits. Cash equivalents will not be offered.
We endeavour to pay all cheques within the payment terms period offered under the scheme agreement (this may be monthly or quarterly as agreed), from when the consignment was processed, where possible, as long as the correct details have been included. At busy times of the year we cannot guarantee payment within this period.
Jet Tec customers returning empty cartridges who wish to receive payment by cheque, will be supplied a price list. Jet Tec customers who wish to receive credit on their Jet Tec account will receive the value, as detailed on the price list provided by Jet Tec.
d) Payment by Cheque
TRF will make payment by cheque, payable to the requested Account Name. The cheque will be posted to the Account Holders address. Cheque payments are processed monthly and will only be made once the Account Holders recycling balances reaches £20.00 or more. If the Account Holders balance is below this level at the time of the monthly cheque issue, the amount due will remain on the account until such a time as the £20.00 limit is reached. Where receipt of payment is disputed by the Account Holder, investigation and the issue of replacement cheques will be solely at the discretion of TRF.
e) Mobile Phone Payments (New)
Payments to customers who recycle both inkjet cartridges and mobile phones will be made on a monthly basis. Payments to customers who recycle a mobile phone/s individually will be made on a weekly basis, once the recycling balance reaches £10.00 or more. Where bank details have been provided, payments will be made via bank transfer. All other payments will be made via cheque, unless the Account Holder specifies a donation to charity.
8) Price list changes.
TRF reserves the right to change an account holder’s price list and their classification at its discretion and without notice. If you send in items, we will pay the current value at the time of processing, not the time that the items were posted.
9) Processing of consignments
Consignments are processed on a first come, first served basis, and as such during busy times of the year, it may take up to 14 days from when we receive your items, to process them.
All customers who supply an email address during the account signup process, shall receive a confirmation email when their consignment has been processed, and their items categorised.
Disputes over quantities, models, makes, branding and/or value of any item(s) returned shall be investigated at the sole discretion of TRF. Where an investigation does take place, the outcome of the investigation by TRF is final.
Due to the volume of items returned, TRF is unable to return any items to the sender, whether or not they are faulty or are requested to be returned during dispute.
10) Postage and Collections
TRF does not take any responsibility for the loss or damage to items during transit. It is strongly recommended that all customers pack their items(s) to minimise the risk of damage. The freepost envelope or label does not guarantee that the items(s) will be received in the same condition as it was sent. In addition, we recommend that all items that are to be sent back to us that have a high value, should be sent at the customers discretion using recorded delivery.
All items returned to TRF should be done so accompanied by the appropriate account number. If applicable, accounts should have their barcode label affixed to the packaging, and this should be clearly visible.
If items are not clearly marked with the account number, TRF cannot be held responsible for any problems with the processing of these items.
TRF has the right to refuse and return any shipment of product it does not wish to accept.
11) Amendments or withdrawal
TRF reserves the right to amend or withdraw these terms and conditions without notice to the Account Holder. At all times, an up to date copy of the Terms and Conditions in place are posted on the website at: www.therecyclingfactory.com/uk/companyinfo/terms.asp
12) The Recycling Factory
will not share your personal information with any other company. Personal details collected by The Recycling Factory will remain for their sole use.
Rev. 12. Date 26/01/2012 Authorised by ISO9001 Quality Manager
