Frequently Asked Questions

How long does it take for Clubcard points to be allocated?

All envelopes returned are proceed within 14 days of receipt. Please allow up to 7 days for your envelope to arrive with us through the postage system.

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Do I receive confirmation the cartridge has been processed?

We process over 6 million inkjet cartridges for recycling. Due to the volume of cartridges returned to us, is not possible to contact every person to confirm receipt of their cartridges.

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How do I know if my cartridge is eligible for Clubcard points?

Not all cartridges are eligible for Clubcard points. Please click on the View Eligible Cartridges button on the home page of this site and check if your cartridge is eligible for Clubcard points.

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Can I return my cartridge for recycling even though it’s not on the eligible cartridge list?

Yes – if you have a cartridge that is not eligible for Clubcard points, you can still help the environment and return your cartridge for recycling.

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I returned my cartridge but did not receive any points?

Every cartridge returned is checked to ensure it is in a fit condition to be recycled. If your cartridge does not meet our recycling criteria or is damaged, then the cartridge is not eligible for Clubcard points. We do not take any responsibility for cartridges lost or damaged during transit.

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Are broken cartridges eligible for Clubcard points?

No – Clubcard points are not awarded if the cartridge is broken or does not meet our recycling criteria.

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Can I send more than one cartridge at a time?

Yes – you can return more than one cartridge per envelope. A maximum of 100 cartridges can be returned per Clubcard number per year.

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Does it cost me anything to return my cartridge for recycling?

No it’s free to return your cartridge for recycling. You can return your empty cartridges by downloading and printing the Freepost label or returning the cartridge using a Freepost recycling envelope available from your local Tesco store.

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Do you accept laser toner cartridges?

No – we only accept inkjet cartridges for recycling.

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If my cartridge is not eligible for Clubcard points, can you return my cartridge to me?

No – due to the volume of cartridges received, it is not possible to return cartridges.

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